We believe that exceptional care is built on trust, dignity, and consistent standards, every day, for every resident and family.
At The Fern Dean, our CARA values – Caring, Ambitious, Responsive, Accountable – guide how we work, how we care, and how we grow together.
These values shape the experience you can expect from us, from the first enquiry, to daily life in our home, to how we communicate with families and support our team.
What CARA Means for Residents and Families
Our residents’ happiness, comfort, and safety are central to life at The Fern Dean. CARA helps us translate that commitment into practical behaviours, how we listen, how we respond, and how we ensure high standards are maintained.
Caring
We treat every resident as an individual, with compassion, respect, and dignity.
In practice this means:
- Getting to know personal routines, preferences, and life stories
- Creating a warm, homely atmosphere
- Thoughtful, day-to-day acts of kindness
Ambitious
We are committed to continual improvement, raising standards and enhancing quality of life.
In practice this means:
- A strong focus on wellbeing and meaningful activity
- Access to a wide range of care supports
- A culture of learning and development
Responsive
We listen carefully and act promptly, especially when it matters most.
In practice this means:
- Clear, timely communication with families
- Responsive support when needs change
- A solutions-focused approach to concerns
Accountable
We take ownership and follow through – doing what we say we will do.
In practice this means:
- High professional standards
- Transparent communication
- A strong focus on quality and safety
How We Live CARA at The Fern Dean
You will see CARA in:
- Our care delivery and clinical practice
- Daily life and activities programme
- Our environment and outdoor spaces
- Our professional and compassionate team
Our Commitment to Openness and Feedback
We welcome feedback and use it to improve. If you have questions about care, services, or life at The Fern Dean, our team is here to help.